OUR TERMS AND CONDITIONS
It would be greatly appreciated if you take note of these terms, as I value my time and yours.
- If you wish to cancel/ reschedule your booking, a minimum of 2 days notice is required for me to book someone else in your place.
- Please note that in the event of a late cancellation, you will still be charged 50% of the session fees.
- There are no refunds on paid up sessions. If you decide not to attend, you will be given a credit to use within 3 months of the initial booking.
- Showing up more than 15 minutes late for a session, will be charged as extra time or you will receive a shorter session.
- Reports are only provided for children who book the intial assessment. If you require any progress reports then a separate fee is required.
- Payment must be done with booking for online sessions or at least 2 working days before the session.
- Please do fill in the in-take form correctly when making your booking online on STEP 2. The purpose of this form is to get the most benefit out of the session.
- Please contact me within working hours only. I take calls Monday to Friday until 5pm. You may leave a message/email if you can’t get hold of me, and I will contact you at the soonest.
- PRIVATE POLICY: PLEASE NOTE THAT ALL CLIENTS' INFORMATION AND PERSONAL DETAILS ARE SAFE AND CONFIDENTAL.
