OUR TERMS AND CONDITIONS
It would be greatly appreciated if you take note of these terms, as I value my time and yours.
- If you wish to cancel/ reschedule your booking, a minimum of 2 days notice is required for me to book someone else in your place.
- Please note that in the event of a late cancellation, you will still be charged 50% of the session fees.
- There are no refunds on paid up sessions. If you decide not to attend, you will be given a credit to use within 3 months of the initial booking.
- Showing up more than 15 minutes late for a session, will be charged as extra time or you will receive a shorter session.
- Reports are only provided for children who book for the Brain Gym intial assessment. If you require any progress reports then a separate fee is required.
- Payment must be done with booking for online sessions or at least 2 working days before the session. No accounts are allowed. The latest you can pay by is on the day of the actual session as long as proof of payment is sent.
- Please do fill in the in-take form correctly when making your booking online on STEP 2. The purpose of this form is to get the most benefit out of the session. If you have already informed me by text or call then there's no need to.
- Please contact me within working hours only. I take calls Monday to Friday until 5pm. You may leave a message/email if you can’t get hold of me, and I will contact you at the soonest.
- PRIVATE POLICY: PLEASE NOTE THAT ALL CLIENTS' INFORMATION AND PERSONAL DETAILS ARE SAFE AND CONFIDENTAL.
